QUESTIONS?
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Here are some information that should help you.Frequently asked questions
QUEBEC and surroundings
Fixed rate of $12.00 CAD
Orders of $200 and + : FREE
ELSEWHERE IN CANADA
Fixed rate of $17.00 CAD
Orders of $200 and + : FREE
You should allow 3 to 5 business days en excluding weekends and holidays for delivery.
Yes, it's possible and this service is FREE. When you finalize your order, you can choose the ''Pickup'' option. An email is sent when the order is ready for pickup. (QUEBEC CITY)
Schedule: Monday to Thursday between 9am and 3pm.
Address: 4600 Henri-Bourassa (suite #118) , G1H 3A5 , QUÉBEC, QC, Canada
Yes, it is possible to make a return if the clothes do not fit. However, sale items are FINAL SALE.
- Take a picture
- Email us at support@bajoue.ca mentioning your name, your order number, and provide details about the error or the product in question. Attach the photo.
- Wait, a kind person will take care of you as soon as possible!
SHIPPING
DELIVERY FEES
QUEBEC and surroundings
Fixed rate of $12.00 CAD
Orders of $200 and + : FREE
ELSEWHERE IN CANADA
FIXED RATE OF $17.00 CAD
Orders of $200 and + : FREE
*Additional charges may apply for remote regions. An additional shipping fee may be requested..
DELIVERY DELAYS
Orders are typically shipped and delivered within 5 business days. We need to exclude weekends and holidays from the delivery time.
DELIVERY FEES
Fixed rate of $25.00
DELIVERY DELAYS
Orders are shipped within 5 business days. Please allow between 4 and 10 business days for delivery once the order has been shipped.
CUSTOM FEES
Bajoue is NOT RESPONSIBLE for any customs fees that may be added once the order has been shipped.
* We reserve the right to request an additional amount for shipping if the costs are too high for the chosen destination.
DELIVERY FEES
Shipping fees are determined by the destination country and the weight of the package. They range from $15.00 to $65.00 CAD. The fees will be indicated once in the shopping cart, just before confirming the order.
DELIVERY DELAYS
Orders are shipped within 5 business days. Please allow between 4 and 10 business days for delivery once the order has been shipped..
CUSTOM FEES
Bajoue is NOT RESPONSIBLE for any customs fees that may be added once the order has been shipped.
* We reserve the right to request an additional amount for shipping if the costs are too high for the chosen destination..
You can avoid shipping fees by picking up your order directly from our workshop (Quebec City). An email is sent when the order is ready for pickup.
Schedule: Monday to Thursday between 9am and 3pm.
Adresse: 4600 Henri-Bourassa (suite #118) , G1H 3A5 , QUÉBEC, QC, Canada
RETURNS / EXCHANGES
We offer flexible return and exchange policies. Sale items are not eligible for return/exchange. FINAL SALE
For any questions regarding a return/exchange, please email us at: support@bajoue.ca
PLEASE do not return the product before contacting us.
Procedure:
- Take a picture
- Email us at support@bajoue.ca mentioning your name, your order number, and provide details about the error or the product in question. Attach the photo.
- Wait, a kind person will take care of you as soon as possible!
In case we need to issue a refund, it will be processed using the original payment method.
The costs incurred for returning an order that has been delivered are AT THE CUSTOMER'S EXPENSE.