Shipping
SHIPPING FEES
QUEBEC and the surrounding areas. We offer delivery at a fixed rate of $12.00 CAN in Quebec. For orders of $200 and more we automatically send FAST and FREE delivery.
***Additional charges may apply for remote areas. We reserve the right to request an additional amount for delivery if it is too high for the chosen destination.
ELSEWHERE IN CANADA
We offer delivery at a fixed rate of $17.00 CAN in Canada. For orders of $200 and more we automatically send FAST and FREE delivery.
***Additional charges may apply for remote areas. We reserve the right to request an additional amount for delivery if it is too high for the chosen destination.
DELIVERY TIME
The orders are typically shipped and delivered within 5 business days. We need to exclude weekends and holidays from the delivery time. We send an email confirmation once the order is shipped (with tracking number).
SHIPPING FEES
Tracked delivery. Fixed rate of $25.00
DELIVERY TIMES
Orders are shipped within 2 business days. Please allow between 4 and 10 business days for delivery after the order has been shipped.
CUSTOM FEES
Bajoue is NOT RESPONSIBLE for any customs fees that may be incurred once the order is shipped.
***We reserve the right to request an additional amount for delivery if the shipping costs are too high for the chosen destination.
SHIPPING FEES
Shipping costs are determined by the destination country and the weight of the package. They range between $15.00 and $65.00 CAD. The fees will be indicated once in the shopping cart, just before confirming the order.
SHIPPING DELAYS
Orders are shipped within 2 business days. Please allow between 4 and 10 business days for delivery once the order has been shipped.
CUSTOM FEES
Bajoue is NOT RESPONSIBLE for any customs fees that may be incurred once the order is shipped..
***We reserve the right to request an additional amount for delivery if the shipping costs are too high for the chosen destination.
It is possible to avoid delivery costs by collecting your order directly from our workshop (Quebec City).
Schedule: Monday to Thursday between 9 a.m. and 3 p.m.
Address: 4600 Henri-Bourassa (suite #118), G1H 3A5, QUÉBEC, QC, Canada
Write to us at support@bajoue.ca if you have any questions.
Returns/Exchanges
For any questions regarding a return/exchange, write to us at: support@bajoue.ca
Error in size/ color/ model
We accept returns of Bajoue products provided they have not been worn or washed. The costs associated with returning a product are AT THE CUSTOMER'S EXPENSE. We provide product refunds/exchanges within 2-3 business days of receiving the product(s). Standard delivery times (without tracking) must then be calculated before receiving the exchanged product. Any refunds will be issued using the original payment method.
*Accessories are neither exchangeable nor refundable.
*SALE items are neither exchangeable nor refundable.
If there is an error in my order or if a product is defective
Contact us at support@bajoue.ca as soon as possible before returning the product.
The costs related to the exchange will be reimbursed (STANDARD delivery/without tracking). Make sure you place the product(s) correctly to fit into a standard (yellow) envelope. We carry out the exchange within 2-3 business days following the receipt of the returned product(s). If this is a discontinued product, we offer a credit on our online store.
Cancel my order once it has been shipped
The costs incurred to return an order that has been delivered to us are AT THE CUSTOMER'S EXPENSE.
The return address is as follows: 4600 Henri- Bourassa, Suite 118, G1H 3A5, Québec, Qc, CANADA
IMPORTANT: Write your order number in the envelope
We do not accept returns and exchanges unless there is an error in the order or if the product is damaged.
Please do not return the product before contacting us.
Procedure:
- Take a picture
- Write to support@bajoue.ca, mentioning your name, the order number, and providing details about the error or the product in question. Attach a photo to the email.
- Wait, a kind person will take care of you as soon as possible!
In the event that we need to issue a refund, it will be processed using the original payment method.
Playful Activity Boxes
The playful activity boxes are suitable for children aged 2 to 6 years old. It is important to note that 2-year-old children will need more support to complete the various activities offered. Therefore, some steps will need to be completed by the adult. Then, the autonomy of each child in completing the proposed activities will depend on their developmental pace.
Our boxes are available for 1 child, but also for families and groups of 2 and 6 children. In our playful activity boxes, some items are provided so that each child has their own material, while others are provided in fewer quantities to carry out certain activities in groups or sub-groups.
Symbolic play, at the heart of our playful activity boxes, is an essential element in child development. Every month, the child is encouraged to create their own little world. Pretend play is beneficial for developing language, motor skills, creativity, self-confidence, and cognitive reasoning.
Buy 3 boxes save $30 PROMO CODE: bundle3
Buy 6 boxess save $60 PROMO CODE: bundle6